When the Colonial Williamsburg Foundation aired its first ever super Bowl ad ever in 2016, I’m sure the organization’s leadership hoped their effort would be met with widespread acclaim and praise. Instead, they faced a heap of criticism for showing a clip with the World Trade Center towers on September 11, 2001, collapsing [more]

Requesting a correction to a news story is a delicate business – and it’s easy for even a well-branded and iconic nonprofit organization to make a mistake. The American Red Cross recently sent a 12-page list of corrections to ProPublica and NPR over an investigative  series highlighting serious concerns about its [more]

Imagine you are the well-compensated (I can hear my nonprofit readers chuckling now) executive director of a taxpayer-funded nonprofit agency that oversees a 15 acre public park. A newspaper reporter emails you and requests to know your salary. Instead of responding before the reporter’s deadline, you email a public relations [more]
This graphic is circulating online in a big way. It references Komen’s ubiquitous pink products, and makes it clear that a revolt is underway among the foundation’s core audiences, who are refusing to march lockstep in brand unison on this decision.

Like many nonprofit PR pros, I’ve been following the fireworks [more]

The Washington Post ran an incredible front page story yesterday about Vienna Presbyterian Church in northern Virginia and the congregation’s struggle to deal with sexual, emotional and spiritual abuse of a dozen young girls by a youth minister.

The original abuse was uncovered when one survivor bravely came forward, [more]

When I used to work for a youth-serving agency, I kept crisis plans in a folder in a drawer near my desk. One of them was for what to do in the event of a child abuse allegation against a staff member or volunteer.

Thankfully, I never had to use that particular crisis plan. But every agency serving young people should heed the lessons from the [more]

There’s an insightful and detailed “The Cable” article this morning looking at the public relations fiasco with a press statement issued by the U.S. embassy in Cairo this week on the Foreign Policy website. The article examines the inner workings of the enormous PR flap created by a Cairo Embassy staffer who [more]

CBS News has an interesting piece on the Livestrong Foundation and its efforts to dis-entangle itself from disgraced cyclist Lance Armstrong and launch a new identify apart from him. The news story and the charity’s efforts beg the question – will one of America’s most well-known charities survive a crisis of epic [more]

This cover story magazine article by Ami Neiberger-Miller, “Going Green: A Crisis Powerfully Transformed a Camp’s Perspective on Care for the Environment,” examines how Warm Beach Christian Camps and Conference Center overcame an environmental crisis and won new supporters in the community. The article was [more]

Magazine Writing: Crisis PR

Monday, March 31, 2014

Ami Neiberger-Miller wrote this article offering tips for rescue mission staff on coping with public relations during a crisis. She interviewed staff from the Portland Rescue Mission in Oregon and City Rescue Mission in Oklahoma City. The article reminded readers to keep media lists up to date, know their core messages and best targets [more]

I enjoyed speaking last week for PRSA-NCC’s PR Day for Charitable Nonprofits here in Washington, D.C. One hundred people representing 80 different nonprofit organizations attended the half-day event, which was organized by our National Capital Chapter for the Public Relations Society of America.

Keynote speaker [more]

The blogosphere and media have had a field day lampooning Kansas Governor Sam Brownback’s staff for their heavy-handed response to a rude tweet by a teenager. In case you missed the hubbub, Emma Sullivan, an 18-year-old participating in a Youth in Government program, tweeted a rude comment about the governor for her friends, [more]

If you have ever wondered why you walked out of a media interview feeling mis-quoted and wanted to do something about it, then When the Headline is You: An Insider’s Guide to Handling the Media by Jeff Ansell, is for you. This messaging guide helps public relations professionals and the people they help understand how to talk about [more]

Cyclist Lance Armstrong has been stripped of his seven Tour de France titles and sanctioned for illegally using drugs by the US Anti-Doping Agency, but will the popular cancer-fighting charity he founded, the Lance Armstrong Foundation (LIVESTRONG), survive? Are we about to witness the collapse of one of America’s innovative [more]